Cancelling
There are no subscriptions, so there is nothing to cancel or renew. You pay once for the AI PM Transition Report (₹999) or the AI PM Transition (₹4,999), and you can stop using the service at any time. The free AI PM Quick Check has no charge.
When we will refund you
- You were charged twice for the same purchase.
- The amount charged was different from the price shown at checkout.
- Your payment was successful but the product was not unlocked and we could not fix it.
- A technical fault on our side prevented you from using a feature you paid for, and we could not resolve it within a reasonable time.
If a refund is approved for the full amount, the access that payment granted is withdrawn.
When a refund is not available
- You changed your mind after using paid features, for example after your detailed report, roadmap, simulation evaluation or portfolio evaluation was generated, because the AI work has been delivered.
- You are unhappy with your scores or evaluations. Results reflect the answers you gave and are guidance, not a pass or fail.
- You did not get a job, interview or outcome you hoped for. TPM Nexus does not guarantee outcomes.
- The problem was caused by something outside our control, such as your device, network or payment provider, and the product worked as described.
If a payment was taken for the ₹999 Report and you later buy the ₹4,999 AI PM Transition, they are separate payments and each is reviewed on its own.
How to ask for a refund
- Email us at the address below from your registered email address as soon as possible after the problem occurs.
- Include your order ID and payment ID (both are shown under Billing in your account and in your Razorpay receipt) and a short description of the problem.
- We will review your request against this policy and reply with a decision.
How refunds are paid
Approved refunds are returned to the original payment method through Razorpay and normally take 7 to 10 business days to appear, depending on your bank. Any charges levied by the payment provider that we cannot recover may be deducted where applicable.
Payment problems
If you were charged but do not see your access, first wait a few minutes and refresh, because verification can take a moment. If it still has not appeared, contact us with your payment details and we will fix it or refund you.
Changes
We may update this policy. The version on this page applies to purchases made after it is published.