Return Policy
TPM Nexus provides digital learning programs and services. Please review our return policy before making a purchase.
Digital Products & Services
TPM Nexus primarily offers digital products and services including live executive cohorts, webinars, workshops, downloadable learning resources, templates, recordings, and online educational content.
Since these are digital products delivered electronically, physical product returns are not applicable.
Items That Cannot Be Returned
Digital Products
- Live Executive AI Leadership Cohort access.
- Session recordings.
- Downloadable templates and worksheets.
- Presentation decks.
- Digital certificates.
- Learning resources and guides.
Digital Services
- One to one mentoring sessions.
- Consultation appointments.
- Corporate workshops.
- Live webinars.
- Private coaching sessions.
- Community membership access.
Exceptional Circumstances
If you experience any of the following situations, please contact our support team immediately.
- Duplicate payment.
- Incorrect amount charged.
- Technical issues preventing access after successful payment.
- Payment completed but enrollment confirmation not received.
- Other verified billing related issues.
Each request will be reviewed individually and appropriate assistance will be provided.
Refund Requests
Return requests for digital products are generally not applicable. If you wish to request cancellation of your enrollment before the cohort begins, please refer to our Cancellation & Refund Policy.
Need Assistance?
If you have questions regarding your purchase, payment, enrollment, or access to learning resources, our support team is here to help.